Shipping times can vary. It can take up to 12-20 day to the US and up to 60 days in other countries. This all depends on shipping volumes and seasons.
Please inform us at support (at) steamdragons.com within 1 day before the order is shipped so we can ensure the despatch notes are updated.
Once the order has been shipped or despatched it is outside of our control and we cannot reroute the packages.
You are not illegible for a refund once the item has been shipped and steamdragons take no responsibility for the incorrect order..
If the product breaks within 10 days of receiving it we will issue you with an replacement product. No refund is possible.
Please send us a video or picture showing the product and its defect and if we deem it acceptable we will give you more information on where to ship it back to so we can send you another one.